Do you accept returns?

We want you to be completely satisfied with every purchase you make in the BuyBackWorld Store so we offer a 30 Days No Questions Asked Return Policy Guarantee on all BuyBackWorld Certified Pre-Owned devices and a 30 Day 100% Money Back Guarantee on all discounted gift cards. For a full overview of what the 100% Money Back Guarantee covers on gift cards, please click here.

In order to start a return for a device, simply email us at [e-mail] and provide us with the following information:

• Order ID
• Reason for Return

We will then create a ticket for your return and issue you a FREE Return Shipping Label to send your device back. 

PLEASE NOTE: In certain cases, such as those involving the sale of Brand New In Box SEALED devices, you will be subject to a 15% Restocking Fee.