To deactivate your phone or other device from your account so it is clear for activation by a new user, you must contact your wireless service provider and clear up any issues that are causing your device to remain active.
An ESN is an Electronic Serial Number which is unique to your device.
An ESN may NOT be clear for activation by a new user for the following reasons:
- The device is still "Active" on your account
- The account associated with the device has an outstanding balance
- The device has been reported as lost or stolen
An ESN can also be referred to as an MEID (Mobile Equipment Identifier) .This number is tied to a carrier and helps record the activity and status of the device.
Prior to our inspection, we will check to ensure that the ESN has been deactivated. If the ESN is not clear for activation, we will notify you via email and hold the item for 3 days. We will ask you to contact your wireless service provider and clear any issues that are causing your item's ESN to be active so that we can pay you the full amount.
Unfortunately, if you are unable to clear your ESN for activation, we will consider your phone to be in "Poor" condition, since it is only worth its value in parts and cannot be activated by a new user. We will then send you a "parts only" revised offer for your device and you will have an additional 5 days to decide if you want to accept or reject this revised offer.
In order to check your ESN or IMEI is clear for activation, you can call your carrier directly by pressing 611 on your device or using the 800 numbers below:
- AT&T: 1-800-331-0500
- Verizon: 1-800-922-0204 or online using the Verizon Bring Your Own Device check
- Sprint: 1-888-211-4727
- T-Mobile: 1-800-866-2453 or online using the T-Mobile IMEI STATUS CHECK
An ESN is an Electronic Serial Number which is unique to your device and used to identify your device on CDMA networks such as Verizon and Sprint
An IMEI is an International Mobile Equipment Identity number which is unique to your device and used to identify your device on GSM networks such as AT&T and T-Mobile.
Read more about ESNs, IMEIs, and MEIDs here
Once you have deactivated your device, please let us know and we can continue with the inspection process and pay you the full Instant Quote value.