We're sorry you experienced issues creating an account and completing your checkout. Chances are you are using Internet Explorer as your browser which can cause a few issues with our site (we're actively working to optimize our site for IE so it won't cause any issues going forward).
For your convenience, we have attached a screenshot below of the account creation screen below.
The information we require is:
- Email Address
- Confirm Email
- First Name
- Last Name
**PLEASE NOTE: When you come to the portion asking you to add an address for payment or for generating your FREE Shipping labels, please be aware that the first box is for your ADDRESS NAME. If this is not filled out correctly, then your address will reject in our USPS database. Please see below for further detail:
If you have any further questions, please don’t hesitate to contact us directly at firstname.lastname@example.org. Again, we apologize for this inconvenience and we look forward to making the rest of your trade-in process as easy and hassle free as possible.