Is my package insured?

No, your prepaid shipping label covers the cost of shipping your item from your location to BuyBackWorld, but it does NOT include insurance. If you would like to add insurance to your package, please visit your local US Postal Office and ask them to add it.

HELPFUL HINTS FOR PACKING AND DROPPING OFF YOUR BOX:

Pack your box carefully - Based on our extensive experience with shipping and carriers, we highly recommend that customers take the highest care to pack electronics very carefully. If you are packing your own box, we also highly recommend extra secure closure of the package around each edge to prevent any potential tampering, water exposure, dust exposure, or ripping of the box. Shipping carriers will deny a damage claim if the package is not properly packed. The claim will be denied if the item(s) are shipped in a flimsy box, or if not enough packing material is used to protect the contents. If you have any concerns about how well you will be able to pack an item, or multiple items, we strongly recommend using a packing service.

Record the serial number of your device - We encourage customers to record the serial numbers of the devices in transit prior to shipment, or even snap a few photos for your records. If a damage or loss claim is the only route available in an unexpected situation, it is very helpful to have this information ready

We will do whatever we can to help you recover your device or help you with a claim should the unfortunate happen. Our boxes are designed to take a lot, but if you have to pack something yourself, please follow the advice above.

Adding insurance will be at your own cost and unfortunately we can’t reimburse you for it.

PLEASE NOTE: BuyBackWorld cannot be responsible for packages which are lost in transit and you assume all responsibility for your package until it reaches us