We're sorry to hear that your packaging didn't arrive in perfect condition. First, please check to see if your item arrived undamaged.
Since we send all shipments with tracking and insurance, you will will not be responsible for any damage caused while your item was in transit. Please hold the product and all packaging material, then contact us at firstname.lastname@example.org to let us know what happened.
We will ask you to provide the following information:
- Order Number
- Product's Serial Number of IMEI or Card Number (if gift card)
- Photo of the device
- Photo of the packaging
- Your Phone number
We will need all of this information to process a claim with the shipping carrier so it saves us time if you send this information on your first request so we can expedite the process on your request.