We must first approve your return and issue you a Return Shipping label for your product. You can request a return by sending us your Order ID and Reason for Return to [email protected] or by logging into your account and clicking View Messages and scrolling down to the bottom to Send a Message. Please make sure you select the correct order you are referring to in the Order section and include your product details such as name and Serial Number and/or IMEI Number.
Once we approve your return and receive your item back, all refunds are issued back to your original payment source within three business days of receipt. If you used a debit or credit card as your payment source, it may take an additional 2-3 business days for the refund to post back to your account.
We will notify you once we have processed the return on our end so please allow for up to three business days from this notification to actually receive your funds back. If it has been more than three days since you received a return notification and you still haven't received your funds, please contact us at [email protected]
PLEASE NOTE: In certain cases, such as those involving the sale of Brand New In Box SEALED devices, you will be subject to a 15% Restocking Fee.