Samsung Reactivation Lock is a security feature that is available on all Samsung devices running Lollipop 5.1 or higher. It might also be referred to as Factory Reset Protection (FRP). Reactivation lock lets you use your Samsung account to prevent others from activating your device if it's ever lost or stolen. With Reactivation lock turned on, you will be required to enter your Samsung account credentials prior to performing a factory reset on the device.
PLEASE NOTE: This feature is not the same as Device Lock, which is the password, PIN, or other method used to unlock your device when it has been turned off or inactive.
HOW TO REMOVE SAMSUNG REACTIVATION LOCK:
(Applicable to most Samsung devices)
1. On the device’s home screen, tap on Apps
2. Navigate to, and select Settings
3. Scroll down, and tap on Accounts
4. Tap on the account you wish to remove; For example: tap on Google, and then select your email address, i.e. johndoe@gmail.com
5. Select More in the top right corner of the screen
6. Tap on Remove Account
Your FRP has now been removed and your device can be safely sold to BuyBackWorld
HOW TO REMOVE SAMSUNG REACTIVATION LOCK USING A WEB BROWSER REMOTELY:
1. In a web browser, visit Samsung Find My Mobile and Sign In with your Samsung Account ID
2. Click Wipe My Device
3. Click Erase Device
4. When the device has been erased, click Remove from Account
PLEASE NOTE: You can also use this procedure for devices that won't power on
Galaxy S5 and Note 4: You must have data or Wi-Fi enabled to complete this process.
1. From the Home screen, tap Apps
2. Go to Settings.
3. If your device is in tab view, go to the System tab; if it's in list view Tap Security.
4. Uncheck Reactivation Lock.
PLEASE NOTE: If you do NOT see the Reactivation Lock option checked off, it means your device is not linked to a Samsung Account, you do not need to take any further action.
5. Review the Turn off Reactivation Lock warning and tap OK.
6. Enter your Samsung account password and tap Confirm once prompted. You will now see that the lock is disable.
NOTE: If you don't remember your Samsung account credentials, tap the Forgot your ID or password? link to open a browser and Find your ID or reset your password on the Samsung site.
Reactivation lock is now disabled and you can sell it to BuyBackWorld without any issues.
Galaxy S6 and S6 Edge: You must have data or Wi-Fi enabled to complete this process.
1. From the Home screen, tap Apps
2. Go to Settings.
3. If your device is in tab view, go to the Personal tab; if it's in list view Tap Lock screen and security.
4. Go to Find My Mobile.
5. Enter your Samsung account password and tap Confirm once prompted
6. Tap the slider button to make sure Reactivation Lock is OFF and tap OK to disable Reactivation Lock
Reactivation lock is now disabled and you can sell it to BuyBackWorld without any issues.
NOTE: If you don't remember your Samsung account credentials, tap the Forgot your ID or password? link to open a browser and Find your ID or reset your password on the Samsung site.
PLEASE NOTE: If you have already reset the device to factory settings and were prompted for a password at that time, you have already disabled Reactivation lock.
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